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Paint Protection Film
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TINT 360 TERMS & CONDITIONS
Please take time to read the following in its entirety to completely understand the terms and conditions of essential factors when dealing with the purchase and maintenance of the window film material. You are solely responsible for reviewing our terms and conditions prior to submitting a request to have work performed. We will begin work when approval has been provided per the completion and signature of our Customer Information Sheet and any additional requested documents.
ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting the job or vehicle that modifications need to be made we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed. Any verbal requests or orders by the customer will be accepted, but in the absence of supportive documentation, TINT 360, LLC will not be responsible for verbal mistakes. EVERYTHING MUST BE IN WRITING, TINT 360, LLC will not accept responsibility for the inaccuracies in orders telephoned in by the customer. We make every effort to quote a job accurately; but in the event of unforeseen circumstances or costs, we will notify you if there will need to be cost adjustment or if delays will result.
GENERAL TERMS & CONDITIONS, TERMS OF PAYMENT, LEGAL FEES & DISPUTES: The customer agrees to make full payment prior to the release of the products or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of order or delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the product or vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Customers shall identify TINT 360, LLC in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing within the ten-day time frame the customer has accepted the job and the invoice. Customers must contact TINT 360, LLC of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections. TINT 360, LLC is not responsible for loss or damage to vehicles or articles left in a vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or delivery of our products. It is the clients responsibility to read our Terms & Conditions available on our website prior to contacting TINT 360, LLC to perform any services. All quotations are valid for 30 days.
PAYMENT & TERMS: Customer or assigned agent completing the Customer Work Order form agrees that they are the responsible party for payment of services requested. Customer or assigned agent agrees to make full payment prior to vehicle release and agrees to be responsible for all collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum. Any custom ordered materials for the customer’s job is required to be paid for 100% prior to the order for the film before the work will be performed and are non-refundable. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. WE DO NOT ACCEPT CHECKS unless they are paid via certified funds and are pre-approved in writing by TINT 360, LLC. A fee of $35.00 will be charged for any returned checks, in addition to the amount due. Any request changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. Customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.
CONDITION OF GLASS PRIOR TO WINDOW FILM INSTALLATION: Vehicles must be delivered to our location clean and free of grease, dirt, oil, dog hair, debris, and free from existing window film material. A cleaning charge of $75.00 per hour will be assessed for any additional cleaning or removal of existing window film material. TINT 360, LLC is not responsible for the condition of the surface the car is brought to us in. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is prior damage prior to installation. WE ARE NOT RESPONSIBLE FOR THE CONDITION OF THE GLASS/VEHICLE PRIOR TO THE WINDOW FILM BEING INSTALLED OR WHAT IS UNDERNEATH THE WINDOW FILM ONCE IT IS INSTALLED.
RETURNS: Window film and all other material is a non-returnable item once the material is ordered, cut and or installed per the customer’s personal request. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason the film cost is non-refundable. All returns are at the discretion of TINT 360, LLC. If the product is a returnable item there is a 25% restocking fee for the return and will be deducted from the initial cost of the product upon the return if applicable. If an issue arises the customer must submit their complaint in writing and give TINT 360, LLC the opportunity to see the issue and try and resolve the issue prior to pursuing any legal actions. Since all window film installations are customized to the customers specifications TINT 360, LLC must be given the opportunity to address any issues, including removal and reinstallation, before the client issues a credit card chargeback or check cancellations. In the event that the client does request a credit card chargeback or check cancellation, the customer will be liable for all legal fees and or additional costs that were incurred to TINT 360, LLC. If a credit card dispute is decided in the favor of TINT 360, LLC and we suffer any losses due to the client’s actions the client is liable for all legal fees, court costs, etc. If the customer fails to make full payment on an invoice then the customer authorizes TINT 360, LLC to remove the window film from the windows if installed. SINCE WINDOW FILM IS CUSTOM INSTALLED TO THE CUSTOMERS SPECIFICATIONS ONCE THE FILM IS CUT AND OR INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.
ESTIMATES/PROPOSALS: Estimates are good faith estimates and are based on the current information TINT 360, LLC has at the time the estimates are given. Estimates given are good for 30 days and are subject to change.
CONTENT: We reserve the right to refuse any work or vehicle for any reason.
INSTALLATIONS: Window film is a pliable material that is made to be installed on glass. We make every effort to make it look as clean and seamless as possible, however, there may be certain surfaces that window film will not adhere to such as plastic, rubber, dot matrix, etc. and customers are not advised to install on such areas. If the customer requests that these areas be installed we are not responsible for the material not sticking or adhering to those surfaces and the manufacture will not warranty such items. Per the IWFA (International Window Film Association) The glass with applied films shall be viewed at right angles to the glass from the room side and at a distance no less than six (6) feet. Viewing shall be carried out in natural daylight, not in direct sunlight. The installation is deemed acceptable if all of the following are unobtrusive (effects during 30-60 day cure time should be disregarded). Dirt Particles, Hair and Fibers, Adhesive Gels, Fingerprints, Air Bubbles, Water Haze, Scores and Scratches, Film Distortion, Creases, Edge Lifting, Nicks and Tears. If any of these conditions still exist after 30-60 days we request the customer return at such time to have us evaluate the film. WE CANNOT DO AN INSPECTION OVER THE PHONE, VIA EMAIL OR THROUGH PICTURES; WE MUST SEE THE VEHICLE/GLASS AT OUR LOCATION FOR INSPECTION. ONCE INSTALLED WINDOW FILM MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF SIX (6) FEET FROM THE GLASS AND IS DEEMED AS ACCEPTABLE. While we make every effort to get the film as close to the edges as we can, when window film is installed there may be slight gaps. This allows for the water used in the installation to be squeegeed out. This also ensures that the film edges are not raised up by contact with the frame margin, dot matrix or other moldings, etc. Contact with the frame, dot matrix or moldings can lead to peeling of the film. A gap may also exist due to the type of glass or windows that the film is installed on, which TINT 360,LLC is not responsible for. WINDOW FILM COMES IN MANY DIFFERENT SHADES, COLORS, AND OPTIONS AND IS SELECTED SOLELY BY THE CUSTOMER AND IS INSTALLED AT THEIR REQUEST. TINT 360, LLC IS NOT RESPONSIBLE FOR THE CUSTOMERS CHOICE IN FILM SELECTION OR FOR BUYERS REMORSE. Installation time is based upon many factors including but not limited to, film selected, curing time, places where window film is being installed, size of windows, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for installation but reserve the right to change them at any time for any reason. In most cases bubbles and haziness will subside in the 30-60 day cure time. We DO NOT require a 30-60 day check-up for window film. However if you see any areas of concern please return to our location with the vehicle so we can see the vehicle first hand and to be able to address any issues at that time. If you do not return within the 30-60 day required time frame to address any issues we are not responsible for the condition of the window film material or any installation issues. TINT 360, LLC is the installation company, only we are not the manufacturer.
WARRANTY & MATERIALS: All materials are installed per the customer or authorized representatives request. We are not the manufacturer of the product and all warranties are offered through the manufacture of the product the customer specifically ordered. For warranty information you must visit the manufacturer website or brochure for specific information regarding the product(s) you ordered. TINT 360, LLC is the installer of the product, not the manufacturer. However, if there is something wrong with the product our manufactures do stand behind their products as do we, so please do not hesitate to contact us. Damage done to the film by the customer or any third party is not a warranty issue and will not be covered as such. TINT 360, LLC is not liable for services that are contracted out to other facilities for work to be performed. If an issue arises the customer must contact that specific company directly for any warranty issues or concerns regarding that company's product or services.
AFTERCARE: Do not roll the windows down for the first 3-5 days after film is installed. You will see bubbles and haziness (the moisture between the glass and the film) in the windows until the film has fully cured. This can take 30-60 days depending upon the type of film you select and the environment your vehicle is stored in. Avoid using abrasive washing clothes as well as drying towels when cleaning the film. Do not use any ammonia-based products to clean the film, only use tint safe products. Be sure to return for your free 30-60 day check-up (ONLY IF NECESSARY). If you do need to return for any reason WE ASK THAT YOU PLEASE BRING A FRESHLY CLEANED CAR TO THE CHECK-UP SO WE CAN SEE AND ADDRESS ALL AREAS AT THAT TIME. We must physically see the vehicle or glass in person in order to address any issues, phone conversations, emails, or pictures will not suffice.
REMOVALS: All removals for window film, PPF, ceramic coating, vinyl and all other products are quoted separately and are based on a per hour basis. Removals can be very time consuming and costly and is billed as such. TINT 360, LLC is not responsible for the condition of the glass underneath the film being removed or for any damage that occurs when such material is removed from the glass/vehicle. TINT 360, LLC is not responsible for any damage that occurs to the vehicle at the owner’s request.
VEHICLE STORAGE FEES: Vehicles left beyond the authorized pickup day (definition of authorized pickup day: is the date vehicle is ready to be picked up and the client has been notified) will be charged $50.00 per day, per occupied space, until the vehicle or vehicles have been picked up and paid for.
VEHICLE INSPECTION/CONDITION: TINT 360, LLC will complete a pre-inspection the day the car is delivered and alert the customer of any concerns prior to work being performed. We will also perform a post-inspection once the vehicle is completed prior to the release of the vehicle. TINT 360, LLC is not responsible for the condition of the surface of the vehicle or the glass prior to installation. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is existing damage prior to installation.
VEHICLE MAINTENANCE/TOWING/TRANSPORTATION, ETC.: TINT 360, LLC is not responsible for the vehicle's maintenance, condition or any mechanical malfunctions that may occur when the vehicle is in TINT 360, LLC’s possession. If a vehicle needs to be repaired or taken to a repair shop / dealership for any reason, including but not limited to: maintenance, recalls, electronic malfunctions, parts, etc. TINT 360, LLC is not responsible for any of the costs and is the owners sole responsibility to pay for those costs. TINT 360, LLC has permission to operate customers' vehicles for services requested in work order. Operation of vehicles may include delivery, testing, and or outsourcing at different locations.
CHANGES/CORRECTIONS/ERRORS: We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at any time without prior notice.
WINDSHIELD TINT APPLICATION WAIVER OF LIABILITY: It is up to the customer to understand the risk associated with full front windshield tint applications. Customers and or authorized representatives acknowledge the risk and will not hold TINT 360, LLC or its members legally or financially responsible in the event of water damage to electronics, dash upholstery/material, glass breakage and all negative other outcomes that result in the application of window tint on a front windshield. The customer assumes all liability and risk for full front windshield tint application.
WAIVER, RELEASE OF LIABILITY & HOLD HARMLESS: I hereby Release, Waive and Covenant Not to Sue, and further agree to Indemnify, Defend and Hold Harmless the following parties: TINT 360, LLC, its respective members, agents, employees, officers, directors, servants, representatives, successors, affiliates and assigns (individually and collectively “Released Parties”), with respect to any liability, claim(s), demand(s), cause(s) of action, damage(s), loss or expense (including court costs and reasonable attorneys’ fees) of any kind or nature (“Liability”) which may arise out of, result from, or relate in any way to the Work performed on the Vehicle, including claims for Liability caused, in whole or in part, by the negligent acts or omissions of the Released Parties. I further agree that if, despite this Agreement, any third-party makes a claim for Liability against any of the Released Parties, I will indemnify, defend and hold harmless each of the Released Parties from any such Liabilities which any may be incurred as the result of such claim. I hereby warrant that I am of legal age and authorized to enter into this Agreement as the Owner of the Vehicle described herein, that I have read this Agreement carefully, understand its terms and conditions, acknowledge that I will be giving up substantial legal rights by signing it, acknowledge that I have signed this Agreement without any inducement, assurance or guarantee, and intend for my signature to serve as confirmation of my complete and unconditional acceptance of the terms, conditions and provisions of this Agreement. This Agreement represents the complete understanding between the parties regarding these issues and no oral representations, statements or inducements have been made apart from this Agreement. If any provision of this Agreement is held to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. BY SIGNING BELOW, I ACKNOWLEDGE THAT I HAVE FULLY READ THE ABOVE WAIVER, RELEASE OF LIABILITY, HOLD HARMLESS, AND SERVICE AGREEMENT AND AGREE AND CONSENT TO THESE TERMS AND CONDITIONS.
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625 W Deer Valley Road, Suite 110, Phoenix, AZ 85027
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